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PRIVACY POLICY

1. INTRODUCTION

Brunner Vehicle Repair Centre (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you contact us or use our services.

By using our website or providing your details, you agree to this policy and to our handling of your information in accordance with UK data protection laws.

2. INFORMATION WE COLLECT

We may collect and process the following information:

  • Personal details such as your name, email address, phone number, and postal address.

  • Vehicle details (e.g. make, model, registration, damage description).

  • Communication records including enquiries, estimates, and correspondence.

  • Photos or documents you submit to request a quote or arrange a repair.

  • Website usage data such as IP address, browser type, and pages visited (collected through cookies or analytics tools).

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to your enquiries and provide estimates or bookings.

  • Process insurance-related repair claims.

  • Carry out and manage vehicle repair services.

  • Communicate updates or confirm appointments.

  • Improve our services and website functionality.

  • Comply with legal or regulatory obligations.

We do not sell or rent your data to any third parties.

4. DATA SHARING

We may share your information only when necessary to deliver our services, such as with:

  • Insurance companies or assessors handling your claim.

  • Recovery or collection partners involved in transport logistics.

  • IT and website service providers who maintain our systems under strict confidentiality agreements.

  • Legal or regulatory authorities where required by law.

All third parties are required to respect the security of your data and process it in accordance with the law.

5. DATA STORAGE AND SECURITY

We take appropriate security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
Your personal data is stored securely within the UK or European Economic Area (EEA) and retained only as long as necessary for business, legal, or regulatory purposes.

6. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data where legally permissible.

  • Object to processing or request restriction of use.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

7. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and tracking tools (such as Google Analytics) to understand how visitors use our site and to improve performance.
You can disable cookies at any time through your browser settings, although some parts of the site may not function correctly without them.

8. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Brunner Vehicle Repair Centre
Unit 7 & 8, South Ockendon, Essex
📞 01708 851 888
📧 info@brunnervehiclerepairs.co.uk

9. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be published on this page with a revised “last updated” date.

Last updated: October 2025

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